Sumitomo Electric Europe only supports products sold through our authorised resellers. None of Sumitomo’s resellers in Asia are permitted to sell product outside their home country. If you see Sumitomo products advertised on the internet, there’s a high probability they are fake products or products offered by unauthorised channels. Please note the policy statement of our parent company, Sumitomo Electric Industries Co. Ltd concerning parallel import of Sumitomo products.
“Purchasing from an unauthorised distributor may be in violation of Sumitomo Electric Industries’ intellectual property rights. Your purchase from an unauthorised reseller shall have the following risks:
Inferior Quality Products purchased through unauthorised channels may be illegally altered by unauthorised and inexperienced parties. We provide no warranty that such products meet specifications or provide expected functions.
Software problems. Our products are sold with software in local languages for their intended markets. Products purchased through unauthorised channels may be from other markets, and have software modified by unauthorised parties. We do not provide any assurance that modified software meets our specifications nor provides expected functions. Your purchase from an unauthorised distributor may cause operating errors to which we may not respond.
In case of parallel imports, Sumitomo Electric Industries treats the products as follows…
No warranty: fusion splicers moved outside their intended sales area are not covered under warranty.
No technical and service support: technical support of fusion splicer moved outside their intended sales area will be refused. Firmware updates and other on-line support services may not function for machines found to be outside their intended sales area.”
If you have any questions about these details or to verify a reseller, please Contact Us. Please find below a list of our authorised resellers in Europe, the Middle East and Africa.