Keeping You Connected
At Sumitomo Electric Europe, we fully understand that the livelihood of your business is reliant on the uptime of your equipment, machinery, etc. Therefore, we strive to help keep you up and running all-year round. We provide our customers with after-sales technical support for all products sold by Sumitomo Electric Europe, from our Elstree office in England.
Additionally, we have Service Centres for fusion splicer/cleaver repairs and maintenance based in Elstree, Milan, and Dubai, where our experienced team of highly skilled factory-trained technicians offer repair services on Sumitomo fusion splicers and cleavers, as well as support on user training and development programmes. This enables us to provide you with efficient diagnostic and tailored-repair services, thus helping to reduce your on-site downtime, whilst ensuring your equipment is always in optimal working condition.
We offer the following Repair, Cleaning & Maintenance Services:
• Preventative Maintenance • Comprehensive Cleaning Programme • Electrode Replacement • ARC Conditioning • Lens Cleaning • Camera Alignment • Power Supply Replacement • Battery Reconditioning & Replacement • Repair and Cleaning of V-grooves • Fibre Clamp Repair and Replacement • Excessive DB Splice Loss Correction • Test Splicing for Performance Verification •
With a combination of 50+ years in the industry, our dedicated technicians have the know-how, vast product knowledge and broad range of experience required to deliver tight turnaround and efficient services.
Moreover, we train and support many authorised service providers throughout Europe, the Middle East and Africa. Our authorised service providers are trained and certified by us to ensure high-quality performance. They use only genuine Sumitomo parts for service and repair and have access to the latest tools and software required to maintain your splicer. They DO NOT service or repair parallel imports or goods with untraceable history.
Please find below a list of authorised service providers for Sumitomo fusion splicers in Europe, the Middle East and Africa. Also note that some are trained to service only a limited range of our products. Please Contact Us directly to confirm which products they can service.
Return Merchandise Authorisation (RMA) Service
Please note that at Sumitomo Electric Europe, we offer a Return Merchandise Authorisation (RMA) service. If you would like to return your products for service or repairs, please do not hesitate to contact us.
To request an RMA, simply download and complete the form below, then email it to service@sumielectric.com.