Keeping You Connected
At Sumitomo Electric Europe, we understand the significance of maintaining your equipment, machinery, and other critical systems operational to guarantee the prosperity of your business. To that end, we are dedicated to providing our customers with comprehensive after-sales technical support from our Elstree office in England. Additionally, we have Service Centres for fusion splicer/cleaver repairs and maintenance located in Elstree, Milan, and Dubai, where our experienced and highly–skilled, factory–trained technicians are available to offer repairs, as well as user training and development programmes, on Sumitomo Electric Europe products. We are committed to providing efficient diagnostic and tailored–repair services that minimise on–site downtime and ensure your equipment is always operating at its best.
Our Repair, Cleaning & Maintenance Services include:
• Preventative Maintenance • Comprehensive Cleaning Programme • Electrode Replacement • ARC Conditioning • Lens Cleaning • Camera Alignment • Power Supply Replacement • Battery Reconditioning & Replacement • Repair and Cleaning of V-grooves • Fibre Clamp Repair and Replacement • Excessive DB Splice Loss Correction • Test Splicing for Performance Verification •
With a combination of 75+ years in the industry, our highly–skilled technicians possess the technical proficiency, vast product expertise, and extensive experience needed to provide prompt and efficient services.
Moreover, we train and support many authorised service providers across Europe, the Middle East and Africa. Our authorised service providers are trained and certified by us to guarantee high–quality performance, and use only genuine Sumitomo parts for service and repair, as well as having access to the latest state–of–the–art tools and software required to maintain your splicer. Furthermore, they DO NOT service or repair parallel imports or goods with an untraceable history.
Please find below a list of authorised service providers for Sumitomo fusion splicers in Europe, the Middle East, and Africa. Note that some of these service providers are only trained to service a limited range of our products. To confirm which products they can service, please Contact Us directly.
Return Merchandise Authorisation (RMA) Service
We offer a Return Merchandise Authorisation (RMA) service at Sumitomo Electric Europe. If you need to return your products for service or repairs, please do not hesitate to contact us. To request an RMA, simply download and complete the form below, then email it to service@sumielectric.com.